Report a safeguarding concern

If you have immediate concerns about your own or someone else’s safety, call the Police on 999. If it isn’t an emergency but you need help fast, call the Police on 101.

If you suspect that an adult in Bristol with care and support needs is being abused or neglected but their health or welfare is not in immediate danger, contact Care Direct at www.bristol.gov.uk/social-care-health/report-suspected-abuse. You will be directed to different forms depending on whether you are a member of the public or a professional.

You can also call Care Direct on 0117 922 2700, 8.30am to 5pm, Monday to Friday. There’s an answerphone service outside these hours.

If you have concerns about a care service or provider, visit the Care Quality Commission at www.cqc.org.uk.

Bristol is committed to being a ‘Safe City’, and have leaflets available with more information

Important notice from Care Direct

To make sure Care Direct can process referrals as quickly as possible professionals need to provide Care Direct with the right information. To help do this they are making some changes to the way they receive referrals.

Care Direct will no longer be accepting emails directly to the mailbox from 1 April 2018

Your enquiry should be resubmitted using the form on the website from 1 April 2018.

Please speak to a Care Direct advisor (0117 922 2700) if you need help to use the form.

Care Direct will no longer be accepting safeguarding referrals directly to the mailbox from 1 April 2018

Your enquiry should be resubmitted using the form on the website from 1 April 2018.

Please speak to a Care Direct advisor (0117 922 2700) if you need help to use the form.

Care Direct will no longer be accepting faxes from 1 April 2018

Care Direct will be turning off the fax function from 1 April 2018.

Please speak to a Care Direct advisor (0117 922 2700) if you need support to use an alternative contact method.

More detailed information about the changes can be found here.

 

Report an escalation 

For professional use only. If you have raised a safeguarding concern and are not satisfied with the response, you must use the BSAB escalation policy. Please use the below form to report that you have used this policy.

Postal Address:

BSCB / BSAB Safeguarding (CH)
PO Box 3176
Bristol, BS3 9FS

Our Partners:

Bristol Safeguarding Adults Board
Bristol Safeguarding Adults Board
Bristol Safeguarding Adults Board
Avon & Somerset Police