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Support Services

Support children and families

If you have any concerns that a child is at risk of harm and neglect you can raise this with the First Response Team on 0117 903 6444 or submit a safeguarding referral through the online form.

Coronavirus (COVID-19) Information

Bristol Local Offer - Information and resources that you may find useful to help your family with any questions or concerns you have during this time.

We Are Bristol Helpline - A dedicated free telephone hotline to help the city’s most vulnerable citizens during the coronavirus pandemic.

Family Support and Advice

Support for parents and carers - national and local support organisations

Parenting Courses, advice and telephone support

Information about Children's centres in Bristol

Family Rights Group If you are a parent, family member or friend of a child, in England or Wales, who has social workers involved in your child’s life, or if you need extra support from Children’s Services, and would like to speak to an adviser, please call our free and confidential helpline.

Childline provide 24 hour 1-1 counselling, and also run an ‘Ask Sam’ service to answer letters you send about anything and everything that is worrying you. Phone: 0800 11 11 24 Hours. Because ChildLine is an 0800 number calls are free and don't show up on a BT or cable phone bill. You can also get in touch online at - no problem is too big or small.

SupportLine. The telephone Helpline providing confidential emotional support to Children, Young People and Adults on any issue including domestic violence. Keeps details of other agencies, support groups and counsellors throughout the UK. 01708 765200, or email:

Relate for Young People If you are aged 10-25 and your parents, step-parents or carers are separating or argue a lot, Relate can help. You can talk in private about your experiences and feelings with a Relate Counsellor - 0300 100 1234.

Bristol Refugee Rights is the first port of call for the majority of asylum seeking and refugee families coming to Bristol

Bristol Law Centre

Citizens Advice Bristol


Bristol's SEND Local Offer - resources contains information for children and young people with special educational needs and disabilities, and their families, including all schools and SEN schools in Bristol.

KBSP leaflet with advice for parents and carers on keeping children safe when using clubs, activities and tutors.


Kidscape or 08451 205 204. This anti-bullying charity has a helpline for parents and carers.

Education Action Challenging Homophobia or call 0808 1000 143. (this link does not work in Internet Explorer, try Google Chrome or Firefox).

Support Against Racial Incidents (SARI) or call 0117 952 5652.

Online Safety

Think You Know holds resources for children, young people and families regarding online grooming and exploitation.

NSPCC guide for parents to being 'share aware' - Guidance for parents

6 step checklist for families and carers to start a conversation about online safety, steps for families and carers to start a conversation about online safety and an E Safety Family Contract for families to write together, sign and display in the home.

Report online abuse through CEOP

Drug and alcohol use

Adfam For families and friends of alcohol and drug users. Call on 020 7553 7640

Alateen For any teenager who is bothered by someone else's drinking. They offer support and guidance and hold regular meetings. Call 020 7403 0888

Alcohol Concern or call 020 7264 0510

Talk About Alcohol to provide facts about alcohol use to enable you to make your own decisions about alcohol in the future.

Talk to Frank has information for anyone concerned about drugs.

Bristol Drugs Project have a range of support available for your child who may be being affected by your alcohol or drug use.

Sexual Abuse

Survivor Pathway to find advice and support for survivors of sexual violence.

Barnardo’s BASE - a local specialist service for young people under 25 who have been sexually exploited. For more information on the help they provide, or to refer a case, please visit their site.

Parents Against Child Exploitation (PACE) Further information and resources for parents/carer

Mosac help for non-abusing parents and carers whose children have been sexually abused

Domestic Abuse

The Hide Out Women's Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.

Next Link provides support services, and can help arrange emergency accommodation, for women and girls who have experienced domestic or sexual abuse. 

County Lines

The Children's Society website has information, resources and advice on how to spot the signs.

Female Genital Mutilation

BNSSG CCG Health Website has advice on what to do if you think a child may be at risk or may be experiencing problems because of FGM

Mental Health and Wellbeing

Self Injury Support provide a text and email support service

Bluebell support families through depresion and anxiety related to pregnancy and birth

Bristol Mind provide a range of services including an emotional support helpline Mindline

Sexual Health and Wellbeing

Freedom and Freedom Youth are a service for lesbian, gay and bisexual young people, and those questioning their sexuality.

Brook provide help and advice on sexual health and wellbeing