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Support Services

Local services to support children and families

If you are in immediate danger, call 999. If you think you may be experiencing abuse or neglect you can tell any adult who works with you (teachers, social workers, doctors) and they have  a responsibility to make sure you are being safeguarded from harm.

There are a number of support services available for children and families nationally and across Bristol. Visit the below to see what type of help you can get.


Findability resource contains information for children and young people with special educational needs and disabilities, and their families, including all schools and SEN schools in Bristol.

KBSP leaflet with advice for parents and carers on keeping children safe when using clubs, activities and tutors. Download here

Family Support

Family Rights Group. If you are a parent, family member or friend of a child, in England or Wales, who has social workers involved in your child’s life, or if you need extra support from Children’s Services, and would like to speak to an adviser, please call our free and confidential helpline.


Childline. Childline provide 24 hour 1-1 counselling, and also run an ‘Ask Sam’ service to answer letters you send about anything and everything that is worrying you. Phone: 0800 11 11 24 Hours. Because ChildLine is an 0800 number calls are free and don't show up on a BT or cable phone bill. You can also get in touch online at – no problem is too big or small.

SupportLine. The telephone Helpline providing confidential emotional support to Children, Young People and Adults on any issue including domestic violence. Keeps details of other agencies, support groups and counsellors throughout the UK. 01708 765200, or email:

Relate for Young People. Visit . If you are aged 10-25 and your parents, step-parents or carers are separating or argue a lot, Relate can help. You can talk in private about your experiences and feelings with a Relate Counsellor - 0300 100 1234.

Self Injury Support has a text and email support service.

Drug and alcohol use


Adfam. For families and friends of alcohol and drug users. Call on 020 7553 7640 or visit

Alateen. For any teenager who is bothered by someone else's drinking. They offer support and guidance and hold regular meetings. Call 020 7403 0888 or visit

Alcohol Concern. Call 020 7264 0510 or visit

Talk About Alcohol. Visit to provide facts about alcohol use to enable you to make your own decisions about alcohol in the future.

Frank. has information for anyone concerned about drugs.

Sexual health and wellbeing

Freedom Youth and Brook 12 to 15s. Run by Brook Bristol. They are for lesbian, gay and bisexual young people, and those questioning their sexuality.

Sexual Abuse

Survivor Pathway. Visit to find advice and support for survivors of sexual violence

Barnardo’s BASE is a local specialist service for young people under 25 who have been sexually exploited. For more information on the help they provide, or to refer a case, please visit their site.

PACE.  Further information and resources for parents/carers can be found on Parents Against Child Sexual Exploitation.

Domestic Abuse

The Hide Out. Women's Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.


Kidscape. or 08451 205 204. This anti-bullying charity has a helpline for parents and carers.

Education Action Challenging Homophobia. Visit or call 0808 1000 143.

Support Against Racial Incidents (SARI). Visit or call 0117 952 5652.

Online Safety

Think You Know holds resources for children, young people and families regarding online grooming and exploitation.

Report online abuse by visiting