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Directory of Support Services

Local and national services to support children and families

If you are concerned about the immediate safety of a child, please call 999

If you are concerned about a child being at risk of harm, please contact

First Response on 0117 903 6444

or out of hours Emergency Duty Team on 01454 615 165


Provides 24 hour 1-1 counselling, and also run an ‘Ask Sam’ service to answer letters you send about anything and everything that is worrying you.

0800 11 11


The telephone Helpline providing confidential emotional support to Children, Young People and Adults on any issue including domestic violence.

01708 765200

Relate for Young People

If you are aged 10-25 and your parents, step-parents or carers are separating or argue a lot, Relate can help. You can talk in private about your experiences and feelings with a Relate Counsellor

0300 100 1234


This anti-bullying charity has a helpline for parents and carers.

08451 205 204

Education Action Challenging Homophobia

Providing services to inspire lesbian, gay, bisexual and trans equality

0808 1000 143

Support Against Racial Incidents (SARI)

Providing support and advice to victims of hate, and promotes equality and good relations between people with protected characteristics

0117 952 5652

Child Bereavement UK

Support families need to rebuild their lives, when a child grieves or when a child dies

0800 02 888 40

Cruse Bereavement Centre

Offer support, advice and information when someone dies

0808 808 1677


Still birth and neonatal death charity

0808 164 3332

The Compassionate Friends

Support for bereaved parents, siblings and grandparents who have suffered the death of a child or children

0345 120 3785

The Harbour

Free counselling for death, dying and bereavement in Bristol

0117 925 9348

Care Leavers

Support for young people who have left care

0800 694 0168

Disabled Children’s Service

Disabled children’s social care team

0117 9038 350

Emergency Duty Team

Emergency social care team (out of hours)

01454 615 165

Families in Focus

Early intervention for families that would like some extra support

North; 0117 3521 499


0117 3576 460

South; 0117 9037 770

First Response

Team to contact if you are concerned about the wellbeing of a child

0117 903 6444

Reconstruct- Child in Care Council

Support children in care and care leavers to have an input into citywide change

0800 3891 571


Safeguarding in Education


Team supporting education settings around their policies, procedures and practice in promoting the safety and wellbeing of children and young people in Bristol

0117 9222 710

Through Care and Placement

Social care team for children in care and leaving care

0117 3534 100

Bristol Local Offer

Information and resources that you may find useful to help your family with any questions or concerns you have during this time


We Are Bristol Helpline

A dedicated free telephone hotline to help the city’s most vulnerable citizens during the coronavirus pandemic

0800 694 0184 Guidance on supporting children and young people's mental health and wellbeing


Advice to help adults with caring responsibilities look after the mental health and wellbeing of children or young people, including those with additional needs and disabilities, during the coronavirus (COVID-19) outbreak.

Available in several languages including available in Arabic, Bengali, Chinese CN, Chinese HK, French, Gujarati, Polish, Portuguese, Punjabi and Urdu.


Bristol Community Radio

Radio station dedicated to representing the many underserved members or groups within Bristol

0117 911 3307

Youth Offending Team

Working with young people who have get in trouble with the law, helping them to stay away from crime

0117 903 6480

Safer Options Team

Multi-agency group in response to serious youth violence, gang and knife crime that focuses on the wider issues that can lead children and young adults into criminal and/ or sexual exploitation

Action for Blind People

Help and support to blind and partially sighted people (linked to the RNIB)

0117 953 7750

Brandon Trust

Learning disability support and autism. Light-touch enabling services to long-term residential

0117 907 7200

Centre for Deaf and Hard of Hearing People

Support for Deaf and Hard of Hearing people in Bristol

0117 9398653


The Hide Out

Women's Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.


Julian House

Our children’s and young persons domestic violence and abuse service is made up of a specialist team who offer practical and emotional support, information and education for children and young people who are experiencing or have experienced domestic abuse.

01225 354650

Next Link

Provides support services, and can help arrange emergency accommodation for women and girls who have experienced domestic or sexual abuse

0800 470 0280

Awaz Utaoh

Mainly serving South Asian community. Advice, drop in and signposting. Domestic violence outreach service

07968 621079

Bristol Against Violence and Abuse

The BAVA website aims to be a source of local information about support services, training and prevention work


Bristol Men's Domestic Abuse Project

Support for males, including gay, bisexual and transgender victims of domestic abuse, honour based violence and forced marriage

0300 303 1972 

Everyman Project

Working with perpetrators of domestic abuse and violence

0203 642 8860 


Domestic Abuse support services

0117 9250 680


Confidential support for male victims of domestic abuse

01823 334 244

Respect Men's Advice Line

Helpline for male victims of Domestic Abuse

0808 8010327

Respect toolkit for working with male victims

To support frontline workers in their work with male victims of domestic abuse


Victim Support

Support for victims of crime, including physical, sexual and emotional abuse.

0300 303 1972


For families and friends of alcohol and drug users

020 7553 7640


For any teenager who is bothered by someone else's drinking. They offer support and guidance and hold regular meetings

Enquiries Dept

020 7403 0888

Alcohol Concern

Working for a society that is free from the harm caused by alcohol

020 7264 0510

Bristol Drugs Project

Whether using alcohol or drugs yourself, or affected by someone else’s use, BDP provide free and confidential support

0117 9876 000

Talk About Alcohol

Providing facts about alcohol use to enable you to make your own decisions about alcohol in the future.


Talk to Frank

Honest information about drugs

0300 123 6600

Bristol's SEND Local Offer

Resources containing information for children and young people with special educational needs and disabilities, and their families, including all schools and SEN schools in Bristol.


KBSP leaflet

Advice for parents and carers on keeping children safe when using clubs, activities and tutors.


Barnardos BASE Hub and Spokes project

Supports children and young people of all genders who are at risk of Child Sexual Exploitation

0117 9349 726

Parents Against Child Exploitation (PACE)

Information for parents and carers of children at risk of exploitation

0113 240 3040

The Children's Society

County Lines- The children’s society has information, resources and advice on how to spot the signs

0300 303 7000

Bristol Law Centre

Free legal advice in specialist areas of social welfare law

0117 924 8662

Bristol Refugee Rights

First port of call for the majority of asylum seeking and refugee families coming to Bristol


Children’s Centres

Children’s centres provide a range of early years and childcare services to local families


Citizens Advice Bristol

Provides free, independent, impartial and confidential advice

03444 111 444

Family Rights Group

Working with parents whose children are in need, at risk or are in the care system

0808 801 0366

Parenting Courses, advice and telephone support

Parenting courses for parents of children aged 2- 18 years old

Support for parents and carers

A list of local and national support organisations


BNSSG CCG Health Website

Advice on what to do if you think a child may be at risk or may be experiencing problems because of FGM

0800 028 3550



A youth-led charity that campaigns for gender and racial equality and cross-cultural cohesion

0117 907 2998



Baby Bank Network

Collect baby clothes, toiletries, equipment, cots, prams and toys that are pre-loved, and pass them on to families in need. 

Resolve West

Provides and promotes services which empower people to resolve conflicts and repair harm

0117 9415 379

Barnardos HYPE

Co-design and contribute to change in children’s health

0117 9580320

Macmillan Cancer Support

Emotional, physical and financial support

0808 808 00 00

1625 Independent People

Prevention of homelessness and support with housing

0800 731 7213

Bristol MAPS

Support for young people with accommodation issues

0117 332 7111


Support for families through depression and anxiety related to pregnancy and birth

0117 922 0746

Bristol Mind

A range of services including emotional support

0808 808 0330


An online wellbeing mental health community



Therapy for children and adults who have experienced trauma. Culturally diverse therapists to meet the needs of diverse city



Black, Asian and Minority Ethnic led community-based emotional wellbeing and mental health charity 

0117 952 4742

Off the Record

Mental Health social movement by and for young people aged 11-25

0808 808 9120

Self Injury Support

Text and email support service

07537 432 444

0808 800 8088

Safe Choices

Supports children and young people of all genders within Bristol who have gone missing/ run away from home. Provides Return Home interviews and targeted one-to-one support

0117 9349 726

NSPCC guide for parents

Guidance for parents on being ‘share aware.’


Think You Know

Holds resources for children, young people and families regarding online grooming and exploitation


Report online abuse through CEOP

Child Exploitation and Online Protection

0370 496 7622


Working with young people, businesses, and the community to address inequalities and produce a fairer city

0117 329 0717

Travelling Light theatre company

Theatre with and for young people to inspire thinking, engage their emotions, and fire imaginations

0117 377 3166

Freedom and Freedom Youth

A service for lesbian, gay and bisexual young people, and those questioning their sexuality.

0808 808 9120


help and advice on sexual health and wellbeing

0117 929 0090

Unity Sexual Health

Free and confidential sexual health advice

0117 342 6900


Help for non-abusing parents and carers whose children have been sexually abused

0800 980 1958


Support for people who have experienced rape or any kind of sexual assault or abuse at any time in their lives

0808 801 0456

Survivor Pathway

Advice and support for survivors of sexual violence


The Green House

Free counselling for anyone who has experienced sexual abuse at any point in their lives

07707 039 861 (Children)

07707 038024

Baggator Nexus

Collection of groups & people dedicated to citizen empowerment in Easton 

Barton Hill Settlement

Community Hub includes other agencies

0117 955 6971

Bristol Citizens Advice Bureau

Financial, housing, court system, cancer support

03444 111 444

Cintre Enabling Independence

Cintre Point offer services around housing, managing money and benefits. Activities and courses

0117 923 7129

South Bristol Advice Centre- Citizens Advice

Provide a range of free advice including help with benefits and debt

0117 985 1122

Windmill Hill City Farm

A variety of health and social care services to support with issues such as mental health and substance misuse

0117 947 1194

Carers Support Centre

Provides help and support to children aged 8-18, their families and professionals

0117 965 2200

ACE- Creative Arts

Art activities, role-model guidance and inspirational experiences



Empowering young people to develop their own creative industry practice

0117 9428 429

Bristol Horn Youth Concern

Football and basketball classes to all ages- boosting the confidence of children and teaching the value of teamwork

Creative Youth Networks

Provide a wide range of programmes and activities to help young people reach their potential

0117 9477 948

Empire Fighting Chance

Young people aged 8- 25 from deprived communities. Listen, mentor, education, challenge and inspire while young people box

0117 908 6655

Knowle West Media Centre

Using technology and the Arts to come up with creative solutions to support people to make positive changes in their lives and communities

0117 903 0444

Learning Partnership West


Engagement to build resilience

0117 9873 700

Southmead Development Trust

Support residents in communities of Southmead and North Bristol. Run the Greenway centre, Southmead Youth Centre, and Southmead Adventure Playground (The Ranch)

0117 9503 335

Youth Moves

Provide youth action, youth clubs, youth activity, youth mentoring, youth voice, youth detatched, youth schools based and youth targetted

0117 903 9796

Young Bristol

Community Youth clubs. Outdoor activities

0117 929 2513