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Coronavirus (Covid-19)

Information, advice and support for children and families

We Are Bristol Helpline

Bristol City Council have set up a free dedicated telephone hotline to help the city’s most vulnerable citizens access the help and support they need.

We are Bristol Covid-19 response helpline number 0800 694 0184 open Monday to Friday, 8.30am to 5pm and Saturday to Sunday 10am- 2pm


Health advice for parents/ carers during coronavirus

It can be confusing to know what to do when your child is unwell during the coronavirus pandemic. Remember that the NHS is still providing safe care. These posters use a Red, Amber and Green system to advise parents/ carers what to do when their child is unwell:

Poster with advice for parents/ carers during coronavirus
Poster with advice for parents/carers of babies less than three months old during coronavirus


Supporting children and young people's mental health and wellbeing

GOV.UK have published advice to help adults with caring responsibilities look after the mental health and wellbeing of children or young people, including those with additional needs and disabilities, during the coronavirus (COVID-19) outbreak.

This guidance is available in several languages including available in Arabic, Bengali, Chinese CN, Chinese HK, French, Gujarati, Polish, Portuguese, Punjabi and Urdu.

Guidance on supporting children and young people’s mental health and wellbeing


Children and young people with SEND

The Bristol Local Offer website has information and resources for children and young people with SEND, and their families during the coronavirus pandemic.


Are you OK?

Many people’s lives have been affected by the coronavirus (Covid-19) outbreak and this has placed a huge burden on their mental and physical health. Remember to check in with loved ones during this difficult time. You don’t need to be an expert to reach out, ask them if they are ok and help them to get the right support, if needed.

Visit the Are you OK? campaign page for advice on how to ask, and links to the support that is available in Bristol.